Useless gen z company

[suicidal-hime]

Who thought it was a smart idea to get rid of customer service lines?! I changed pass and still cant login to my account. Useless im about to switch to telus where i know customer service still exists. 

[Coverhiro]

@suicidal-hime I can relate to your frustration. I'm glad I was able to handle it. After things are setup, there's actually relatively little intervention required. Either way, dealing with a Customer Service Agent has been very helpful for me.

If you require assistance and would like to deal with a person, the easiest is to contact a Customer Service Agent @CS_Agent 

Here are their published steps too:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hycm53]

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@suicidal-hime wrote:

Who thought it was a smart idea to get rid of customer service lines?! I changed pass and still cant login to my account. Useless im about to switch to telus where i know customer service still exists. 

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Since PM website has caches issue, so clear caches , cookies then using computer and private or incognito mode browser to login. For some mysteriously reasons, mobile device some times hard to login.

If still keep saying your email and password was wrong, then open a ticket with PM customer service for help,  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[HALIMACS · Accepted solution]

@suicidal-hime 

Clear your system cache and cookies, then open an incognito tab and try logging in again.

If you continue to have issues, use the reset password feature again to ensure you are reentering the correct password.

If you are still having issues accessing self-serve, the only method to contact customer support is as follows:

There are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[walker1]

@suicidal-hime 

Try logging into your account using a browser in incognito or private mode and try again.

This website has terrible caching issues.