03-11-2024 02:11 PM
Hello, is anyone having an issue adding a new credit card to your account? If so how was it resolved?
03-12-2024 03:43 PM
I have not had phone or texting service for over a week as I am trying to add a new credit card to my account and cannot, so they simply deactivated my account. I am beyond frustrated.
03-11-2024 02:25 PM
Known issue with updating your credit card. If you try too many times, you will be locked out for 24 hours.
Here is some additional troubleshooting advice:
Next time you try, maybe try to clear cache first, incognito mode or a different web browser. Or even a different device. Make sure postal code of credit card matches the area code of the phone number.
03-11-2024 02:13 PM
hi @LLbeancommon issue these days
if you cannot wait, buy a voucher from Shoppers drug Mart and load it using *611
if you can wait, wait an hour and try again
Last, have support agent to help, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437