Updating Payment Method

[LLbean]

Hello, is anyone having an issue adding a new credit card to your account? If so how was it resolved? 

[Johnbecky]

I have not had phone or texting service for over a week as I am trying to add a new credit card to my account and cannot, so they simply deactivated my account.  I am beyond frustrated.

[Dunkman]

@LLbean 

Known issue with updating your credit card.  If you try too many times, you will be locked out for 24 hours.  

Here is some additional troubleshooting advice:

https://productioncommunity.publicmobile.ca/t5/Announcements/Resolved-Issues-Updating-Credit-Cards/t...

Next time you try, maybe try to clear cache first, incognito mode or a different web browser.  Or even a different device.  Make sure postal code of credit card matches the area code of the phone number. 

[hTideGnow]

hi @LLbeancommon issue these days

if you cannot wait, buy a voucher from Shoppers drug Mart and load it using *611

if you can wait, wait an hour and try again

Last, have support agent to help, please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437