Until now I have not received the Holiday Giveaway Gift.

[darlicious]

@Chri-6st_ 

Did you reply YES2 to the text from 4911? If you didn't get the text try sending YES2 to 4911. If you still don't get a positive reply contact customer support to get them added to your account.

If you are a new activation then they will be added within 7 business days of your activation.

[Handy1]

@Chri-6st_ @Did you get offer and text YES2 4911 and just don’t see it in your account ? If so try to login in again incognito, otherwise you need agent to apply manually and act fast off ends dec

Getting help from agent , through automation

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.      

Or  get direct help from a agent right here in the community ( my preferred choice )

• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work

31/2022

[softech · Accepted solution]

@Chri-6st_ 

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there