Unregistered Sim

[dianab1]

I was on Telus before and answered YES to transfer the number away from Telus, and did that successfully (got confirmation from Telus). But my public mobile SIM still shows "unregistered sim". Please help! 

[Meow]

Porting will not occur instantaneously. I would give it few hours for everything to settle down.

Rebooting might help. Check your PM account if it shows your old number.

[softech]

@dianab1   Unregistered SIM is a sim provisioning problem.  Usually it is unrelated with the porting request.

Try reseat the sim and see if issues persists.  Try it on another phone if possible.

If all fails, open ticket with PM support, they can re-provision the sim quickly to get it up and running.

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[esjliv]

@dianab1  -

Have you tried to restart your phone, or preform a reset of your network settings with the PM sim card inside?

Does your public mobile account say active when you log into self serve?

Can you try your SIM into another phone to see if services work?

If it doesn't work in another phone...and, in case there was something that was amiss in the porting process, see your INBOX private messages I sent you the Telus porting phone number to confirm the port took place as it should.