Sim unregistered

[Nali1]

Hello,

my sim is unregistered on my Samsung GALAXY FE.  MY ACCOUNT IS ACTIVE AND SUBSCRIBED BUT MY LINE ISNT CONNECTING TO THE TELUS NETWORK. PEASE REPROVISION OR REACTIVATE MY SIM. 

THANK YOU

[Nali1]

I was abroad and came back.. all your suggestions failed and no clue what to do!

[Chalupa_Batman]

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@Nali1 wrote:

Hello,

my sim is unregistered on my Samsung GALAXY FE.  MY ACCOUNT IS ACTIVE AND SUBSCRIBED BUT MY LINE ISNT CONNECTING TO THE TELUS NETWORK. PEASE REPROVISION OR REACTIVATE MY SIM. 

THANK YOU

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Hello @Nali1 

You can try going into your Network Settings and reset them. You can also take your SIM card out of the phone, try your SIM card in a different phone, restart the phone and that helps reprovision the SIM sometimes. If that works, take the SIM out and place into your phone.

[softech]

@Nali1 

is that a new activation or a new phone?

if it is a new phone, please check if the phone is blacklisted here
https://www.devicecheck.ca/check-status-device-canada/

if the account is newly activated, then it should be just a sim card provisioning issue.  Easy fix for PM support and you just need to engage them by direct message.  Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there