07-14-2023 04:02 PM - last edited on 07-14-2023 05:02 PM by computergeek541
Hi,
I did try to subscribe a new plan, with migrating my number from fido. However, the app or even we page shows me error while doing subscription.
07-14-2023 10:14 PM
Thank you for your comment, I'm trying to approach to them.
07-14-2023 10:03 PM
there was another post earlier today with the same issue. You will need support to help to manually put in the sim card number for you and complete the activation
Please message them
07-14-2023 09:52 PM
@Alexy1018 Maybe u install the app re install app and use a different email or make or create a new one . And you can also change that later . In my account . If you want
07-14-2023 09:51 PM
I did try the reinstallation, it doesn't work. Error still exists upon logon...
07-14-2023 09:47 PM
I purchase a new SIM card outside. And it's on my hand. But when I logged on, it showed me this message, and I choose any of 3 options (buy SIM, already have SIM, purchase SIM outside), system still shows the same error...
07-14-2023 04:12 PM
Adding are you trying to order a SIM card ? Or do you have one in hand . Also there is option for eSIM where you don’t have to wait for SIM card but your phone needs to support eSIM
07-14-2023 04:10 PM
@Alexy1018 So you’re trying in the website .first check credit card make sure you were not charged . If not try again but try on the app start to finish . If you happen to be trying in the app . Maybe uninstall it and reinstall before trying again