11-08-2021 02:02 PM - edited 01-04-2022 05:15 AM
I'm having a persistent issue with not being able to respond to special text messages received from banking inst. which require a response. For example, Canadian Tire Bank requires a response back to confirm setting up notifications via SMS and to do that, it sends me a text asking me to reply back with AGREE (to the number sending it by way of reply 683963) but when I do, I get this error message underneath the text I send: "Not sent. Touch to try again."
This is not isolated to Canadian Tire, I'm just using them as an example. I've also had the same problem when I wanted to opt out of SMS messages from another company (Shopper's Drugmart), sending them the code to stop the flow of texts provided the same error: "Not sent. Touch to try again."
The only way I could stop it was to block their number! This has to be something related to PM, not my phone and not the institutions because it otherwise, I am able to receive and send texts without a problem. It is only these 'automated' SMS systems with short numbers like Cdn Tire's 683963 that cause this. Again, I'm able to receive but not reply to them.
It is not related to coverage or data or any such issue, I've tried with great coverage and I have more than enough data capacity to send the SMS. It has to be something on PM's end that prevents or blocks these responses.
I'm on android (oneplus). Thank you for any assistance
Solved! Go to Solution.
11-10-2021 05:08 PM
I was unsure when I saw it last night and with 50 spammers online I didnt want to take any chances that the displayed IMEI # wasn't yours.....better safe than sorry!
11-10-2021 04:16 PM - edited 11-10-2021 04:17 PM
@BabakR wrote:It was not my screenshot, it was an image from the forum posting. Sorry, didn't know there was a rule against screenshots here?
Please excuse my ignorance, I'm confused as to why there was an issue re this because it did not contain any personal information but happy to abide by the rules of this forum
@BabakR I didn't see the screenshot in question, but generally there is no rule against screenshots. However, your screenshot may have had some information (name, account # etc) that should be kept private as this is an open public forum you're posting on. That could be the reason why it was removed.
11-10-2021 04:12 PM
It was not my screenshot, it was an image from the forum posting. Sorry, didn't know there was a rule against screenshots here?
Please excuse my ignorance, I'm confused as to why there was an issue re this because it did not contain any personal information but happy to abide by the rules of this forum
11-10-2021 06:40 AM
i've done the part removing the picrure post from the post, but as you aleady know, I can't delete it from the profile. Also, asking a CSA to remove these only works some of the time.
11-10-2021 02:23 AM
Can you edit out the screenshot? thx
You will need to delete your screenshot from your photos in your profile.
11-09-2021 11:43 PM - last edited on 11-10-2021 06:37 AM by computergeek541
Yes, I'm aware of that menu and the options. I was referring to the more technical setting which is 'hidden' and much more powerful, please refer to this and you'll see a screenshot (at the oneplus forums) as well for that menu.
Thank you
https://forums.oneplus.com/threads/set-preferred-network-type.1241522/
11-09-2021 03:09 AM
11-08-2021 04:29 PM
You may occasionally get a message saying "charges may apply do you want to send this text?" Since there is no extra billing at pm you can safely send the text. If it does not send you know you know that it didn't send because the service cannot bill you. The same goes for the calling message " long distance charges may apply".
11-08-2021 04:19 PM
Now if I can only find my default setting for my network type and change it back from WCDMA (just in case).
Do you see these menu settings above?
Select the "2G/3G/LTE (Automatic)" setting unless you are having calling/network issues, then temporarily go to 3G/LTE.
11-08-2021 04:09 PM
Thank you!
THANK YOU
THANK YOU
That did it. (although my phone is a 7 pro and not an 8 the menu options were exactly the same)
Now if I can only find my default setting for my network type and change it back from WCDMA (just in case).
11-08-2021 03:11 PM
Try this.....
If you're having issues sending text messages to short codes, view this info to see how to check permission settings on your OnePlus 8 5G UW.
>
Otherwise report your issue here to see if you get an answer....
11-08-2021 03:03 PM - edited 11-08-2021 04:30 PM
Texts work on both the LTE and 3G networks. Go back go your automatic setting.
I can both send and recieve on both of those short codes. I highly doubt this is a pm issue but more likely rooted in your device. What model do you have?
11-08-2021 03:00 PM
11-08-2021 02:56 PM - edited 11-08-2021 02:58 PM
11-08-2021 02:55 PM
11-08-2021 02:53 PM
@HALIMACS shortcode is just sms , isn't it?
11-08-2021 02:52 PM
Have you tried swapping your SIM with one in another working phone?
If your SIM works and messaging issues are solved, that would point to your phone settings as the problem.
Have you done a reset network settings? Maybe Factory reset as last resort..
11-08-2021 02:51 PM
11-08-2021 02:48 PM
@softech wrote:@dabr so, you can receive and reply both Cantire Bank and SDM shortcodes?
if that is the case @BabakR might want to clear cache or your messaging app and try a different messaging app to receive and send SMS (like Google Message)
@softech Yes I can receive and respond back and consent (AGREE) is required upon the first shortcode SMS text received from both these and other shortcodes.
11-08-2021 02:43 PM
11-08-2021 02:38 PM - edited 11-08-2021 02:39 PM
@BabakR Just to add to what's been mentioned, I don't know why you're having this issue but both Canadian Tire and SDM shortcode may not be on PM's shortcode list, but I'll confirm that I've never had any issues receiving SMS from both and, of course, responding with AGREE for the initial request.
Hopefully, customer support will be able to sort it out for you. Good luck.
11-08-2021 02:36 PM
What the choices you have?
generally preferred network type for PM would be LTE/3G
11-08-2021 02:33 PM
After dialing *#*#4636#*#* there is a special screen with lots of options, one of them is the network type, shown in this screenshot by way of example (towards middle bottom of screen, above "mobile radio power" toggle)
https://forums.oneplus.com/threads/set-preferred-network-type.1241522/
I'm asking what the default setting would be for my phone/PM or Canadian providers
11-08-2021 02:29 PM
@BabakR wrote:Thanks, any idea what the default setting for network type is for oneplus 7 pro?
What default network type you meant? APN?
I would say note down the APN setting you have now on your phone before you network reset
this is the general settings :
Set up data on an Android phone (publicmobile.ca)
11-08-2021 02:26 PM
Thanks, any idea what the default setting for network type is for oneplus 7 pro? I'd like to know to reset it, just in case. I hesitated to change it but thought it would help, now I'm concerned I may bork other things so I'd prefer to reset it to what it was, unfortunately I didn't carefully note what the network type was before changing it.
TBH I don't really use shortcodes all that much or rely on them so I can't say I have had any success. I've only used it when necessary and it has been giving me the same "Not sent. Touch to try again." error.
Hopefully they will respond to the ticket and resolve it on the network side.
11-08-2021 02:25 PM
@BabakR FYI, people was able to ask Telus/PM to add shortcode to the allowed list on the system. But don't expect this to be a quick turnaround.
11-08-2021 02:23 PM - edited 11-08-2021 02:23 PM
@BabakR wrote:after dialing *#*#4636#*#* I set network type to WCDMA only
problem persists
yes, shortcode is something setup/enable on the network level, hence I really doubt a 3G Only setting on the device side will make it work 🙂
and yes, SDM 736898 not on the list either
But just to confirm, you do able to reply to some shortcode, right? or not at all?
Other than SDM and Cantire bank, where else you CANNOT reply? any any example that you CAN reply?
11-08-2021 02:18 PM
Thank you, I've never done this (open a ticket) but will try.
the SDM number IIRC is 736898
11-08-2021 02:16 PM
after dialing *#*#4636#*#* I set network type to WCDMA only
problem persists
11-08-2021 02:13 PM
@BabakR this might not be an up-to-date list, but this was the shortcode list they complied back then:
683963 is not part of the list
and what is the SDM short #?
For this issue, I don't think it's an issue on your device level (hence suggestion to reboot, 3G only would probably not work 🙂 )
I suggest you to gather the list that you know that is not working and open a ticket with PM and get an official answer for that
To open ticket with PM:
1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.
Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.
2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there