Unable to reactivate my account. Submit button is greyed out

[agrawalankit7]

Unable to reactivate my account. Submit button is greyed out. Can a moderator or anyone help me out here please?

@Moderator 

[esjliv]

@agrawalankit7  - the key question is, do you have working services or not?

If yes for all services working, then I think @HALIMACS identified what may be happening.

The SELF SERVE account can say "expired" or "suspended" on the day of or before your plan is due to renew.

So, if this is the case, ignore these messages on your SELF SERVE account.

If you have no services, then @BeachNBeer has suggestions about website issues to correct, which could be the key as well.

EDIT: so if one of those is your solution, then pick one of those...not mine. 🙂

[BeachNBeer]

Good call @HALIMACS  completely slipped my mind to ask if there renewal was today 😔 thanks HAL!👍

[HALIMACS]

@agrawalankit7 

This is going to sound silly, however are you reactivating after the account became suspended or have you recently placed the service  in lost/ stolen mode?

If neither of the above is the case, and you still have all phone services, you may be seeing the normal pre-renewal messaging on your self serve account. If so, do nothing and allow the renewal to complete if you have a payment card registered for autopay.

[agrawalankit7]

cool thank will give that a try.

[BeachNBeer · Accepted solution]

@agrawalankit7  Try clearly your history cache and opening a new browser in incognito mode or Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.