mWeinstein

[Daver1]

reactivate my account that was deactivated when his visa card expired. He re-set his visa and his phone works but mine does not. Cannot access mine as he had the only account and mine was piggybacked on his. I just now setup this account as he has been unable to get anywhere with reactivation of mine.  

[slusagm]

you must have a different email login as all account on PM are independent, no family account

you can try to use Forgot Login and Pm will send an email to the correct email.  Of course, you will have to check all your email

if you still cannot find out what email login, you need PM to help.  You wont be able to submit proper Chatbot ticket at this stage, so, use private message instead.  Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Daver1  Might be easier to get payment voucher from shoppers drug mart and load the funds *611 to resume service right away . But he’s how get support should you need them to help 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Accounts cannot be 'piggyback'. Each account is unique having unique email and phone number. There is no way to have one account with 2 numbers or emails.

Each separate account CAN be paid by the same credit card, though.