Unable to make or receive calls from home

[skertchlym]

Unable to make or receive calls while at home. *611 does not work either. On day three. 

[computergeek541]

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@Alexandf wrote:

@skertchlym 

open ticket with PM support and ask them to check account.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

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The issed has already been fixed.

[Alexandf]

@skertchlym 

open ticket with PM support and ask them to check account.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[computergeek541]

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@skertchlym wrote:

Lynn valley 

Have just been able to call my wife's phone while home. First time in 3 days. So I am suspecting it is a cell tower problem. 

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self solution removed

[hairbag1]

Clipped from Istheservicedowncanada.com...

Updated 2 minutes ago: The latest reports from users having issues in North Vancouver come from postal codes V7L, V7G and V7J.

[skertchlym]

Thank you.

[hTideGnow]

HI @skertchlym   that is good it works again

next time, try to reseat your sim card with a reboot

[skertchlym]

Lynn valley 

Have just been able to call my wife's phone while home. First time in 3 days. So I am suspecting it is a cell tower problem. 

[hairbag1 · Accepted solution]

What general area are you in ? There could be an issue with that particular cell tower reception.

[skertchlym]

Making call away from home works fine. My wife has the same issue.

[hairbag1]

Does calling work when you're away from home ? If not...maybe your account is suspended. Or...maybe you've used up your 100 minutes of outgoing calls, if you have the $15 plan.

In either case...log in to your account...but make sure to use incognito mode to get the most up-to-date info on your account.

edit'd...you should be able to call 611 though...so try rebooting phone as suggested above.

Also...make sure battery is charged up !

[JK8]

@skertchlym 

Can you try reinstalling SIM card? Reset network settings? Try sim in another unlocked phone?