I am unable to login my account on public mobile. Every time I login, it says you have active public service and confirm your full access by verifying mobile number. But I was never able to install esim while subscribing.
Now I am stuck and unable to order physical sim, or do anything else because I cannot login to public mobile account anywhere.
the customer support agent is only forwarding public help articles and not understanding/ or unwilling to help.
I neither have esim nor I ever ordered physical sim, because while subscribing i selected esim.
what are my options here?
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@VarunSikka Yes, get physical sim from local Telus/Koodo/Mobile Klink store. Call and check availability before you go
or via Amazon https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime Shipping)
Do not try to order from PM site, it will take too long to arrive
It is a new account, and new subscription. I tried to send message to support agent. But they are not sending the esim QR code again, stating cannot resend without reactivation. While subscribing, i tried to install esim but was not able to install due to errors. And now my account says to verify the mobile number. It’s stuck at the step where the system assumes I have esim installed, but it was never installed.
HI @VarunSikka not sure which step you are at with the eSIM activation.
But if you got to the eSIM installation, try to reset all network.
If that doesn't help, then submit a ticket with CS agent https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
@VarunSikka First try resetting network setting and see if that helps ,,, try and hit resend fee time to see if you get option for email instead for verification and lastly support
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@VarunSikka you don't have any other line with PM using the same email address, do you? Just a reminder, PM system is one email and one line. If you are activating new lines, you need a different email
if the email part is not the reason, you will probably need support the look into the eSIM activation, possibly reset you a new QR code to install the eSIM profile