Unable to log in to "My Account" ( Self Serve )

[jairolevi]

Hello Guys,

So, this is embarrasing... 

I was showing Public Mobile to a Friend, I was going to log on to My Account and I am unable to log in, I get this:

I did not forget my password, its automatically filled up by LastPass.

However, I did try to reset it, I get an error saying that the email has not verified ( Which it was verified )

Are we having issues with the Selfe-Serve?

Thank you,

JL

[Austin]

I am unable to send a picture with the test message.

[Shazia_K]

Hey @jairolevi,

I'm glad !

I will further investigate on this issue with our team. 

Will keep you guys posted, thanks again for your comprehension!

Shazia

[jairolevi]

It did work, thank you.

Do you know why the self reset password does not work?

Thank you,

Jairo.

[Shazia_K]

Hello @jairolevi,

I'm sorry about this,

I have already sent you a private message with the password reset.

Please let me know how it goes. 

Thanks,

Shazia

[jairolevi]

Its just a pain that it keeps happening.

[Luddite]

You both will need a moderator; @Shazia_K @Kalla_A or @Mary_M.

Hope your service is at least still up.

Fingers crossed for a quck resolution.

[jairolevi]

Fyi, issues keep happening:

http://productioncommunity.publicmobile.ca/t5/Self-Serve/Unable-to-log-in-to-quot-My-Account-quot-Se...

This is not resolved 😞

JL.

[jairolevi]

Exactly!

I dont know why but there is more and more issues lately... 

Maybe I should stop promoting PM until things are more stable 😞

JL

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@7789849803 wrote:

@Mary_M To give his post some context, this would have been embarrassing for him because he is trying to get people to sign up for PM, and get a referral credit for it in the process. Hard to save face in such a situation with these issues popping up like weeds in spring.

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[7789849803]

@Mary_M To give his post some context, this would have been embarrassing for him because he is trying to get people to sign up for PM, and get a referral credit for it in the process. Hard to save face in such a situation with these issues popping up like weeds in spring.

[Mary_M · Accepted solution]

Hey @jairolevi

There's no need to be embarrassed 🙂

I am not quite sure as to why you received this error message, but we will look into it.

Can you please provide me with your phone number by private message? We will manually reset the password for you.

Thank you!