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Unable to log in to "My Account" ( Self Serve )

jairolevi
Town Hero / Héro de la Ville

Hello Guys,

 

So, this is embarrasing... 


I was showing Public Mobile to a Friend, I was going to log on to My Account and I am unable to log in, I get this:

 

sorry.GIF

 

I did not forget my password, its automatically filled up by LastPass.

 

However, I did try to reset it, I get an error saying that the email has not verified ( Which it was verified )

 

Are we having issues with the Selfe-Serve?

Thank you,

JL

10 REPLIES 10

Austin
Great Neighbour / Super Voisin

I am unable to send a picture with the test message.

Shazia_K
Retraité / Retired
Retraité / Retired

Hey @jairolevi,

I'm glad !

 

I will further investigate on this issue with our team. 

Will keep you guys posted, thanks again for your comprehension!

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

jairolevi
Town Hero / Héro de la Ville

It did work, thank you.

 

Do you know why the self reset password does not work?

Thank you,

Jairo.

Shazia_K
Retraité / Retired
Retraité / Retired

Hello @jairolevi,

I'm sorry about this,

 

I have already sent you a private message with the password reset.

 

Please let me know how it goes. 

 

Thanks,

 

Shazia

* Please do not post private info such as: phone number, account number, pin etc.. This is a public forum.

jairolevi
Town Hero / Héro de la Ville

Its just a pain that it keeps happening.

Smiley Frustrated You both will need a moderator; @Shazia_K @Kalla_A or @Mary_M.

 

Hope your service is at least still up.

 

Fingers crossed for a quck resolution.


>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

jairolevi
Town Hero / Héro de la Ville

jairolevi
Town Hero / Héro de la Ville

 

Exactly!

I dont know why but there is more and more issues lately... 

 

Maybe I should stop promoting PM until things are more stable 😞

 

JL

 


@7789849803 wrote:

@Mary_M To give his post some context, this would have been embarrassing for him because he is trying to get people to sign up for PM, and get a referral credit for it in the process. Hard to save face in such a situation with these issues popping up like weeds in spring.


 

@Mary_M To give his post some context, this would have been embarrassing for him because he is trying to get people to sign up for PM, and get a referral credit for it in the process. Hard to save face in such a situation with these issues popping up like weeds in spring.

Mary_M
Retraité / Retired
Retraité / Retired

Hey @jairolevi

 

There's no need to be embarrassed 🙂

 

I am not quite sure as to why you received this error message, but we will look into it.

 

Can you please provide me with your phone number by private message? We will manually reset the password for you.

 

Thank you!

** Please do not post private info such as: phone number, account number, pin etc.. This is a public forum. **
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