07-20-2023 10:15 AM
Still encountering the issue of calls to any landline drop off, after 2 beeps. This is occurring with all my friends that are on the Public Mobile network. This started yesterday July 19, 2023. The “Chat” is useless as it takes you on a loop for troubleshooting. Not sue how to get someone to look into this Network Issue. Tried Telus Mobility was advised to use the “Chat”. They said they could not help and to sei
Solved! Go to Solution.
07-20-2023 02:55 PM
Issue resolved. Said had to refresh my network and account. Interesting, my other P M users issues have cleared too.
I get the copper landlines. Am a retired Telus tech
07-20-2023 12:59 PM
lol So a Telus company can't call a Telus company. Wonderful. But the word landline can be different things nowadays. It used to be real physical copper wires going to the phone from the street. I think that still exists but not sure. Now there's cell-based "landlines", cable tv company "landlines" which could be closer to the idea, fibre connected "landlines" which could also be thought of as the same idea, are there satellite receiving "landlines"?. But I still see the word landline and think good old physical copper wires.
07-20-2023 10:43 AM
Thank you, ticket submitted
07-20-2023 10:41 AM
Thank you for the link. Have submitted a ticket. Hope this issue is resolved in a timely manner.
07-20-2023 10:32 AM
I had this issue a couple days ago too. Tried 3x then ended up using my wife's phone (also PM) to complete the call. I assumed it was because they have call control on their line, but oddly it has never been an issue prior.
Then yesterday my in-laws said they couldn't call their own landline from either of their PM cell phones. A few minutes later it seemed to resolve itself.
07-20-2023 10:25 AM - edited 07-20-2023 10:26 AM
you are lucky, since PM is part of Telus, the troubleshooting should be easy
But where the landline located? it could really be just a problem with the Telus landline side. There are couple ongoing outage now with landline, Check here
https://www.telus.com/en/bc/outages
and again, open ticket with support and they can help
07-20-2023 10:20 AM
Landline provider is Telus. Have tried all the normal methods of rebooting the cell phone . Tried calling my own land line and others on the Telus network, still dropping. Other PM users encountering the same issue
07-20-2023 10:19 AM
@Ginbin_chow wrote:To continue: Telus service rep advised me to switch services to Koodo or Telus mobility
HI @Ginbin_chow the service rep just trying to get new business 🙂
Telus/Koodo/PM all uses the same backbone anyway
Please submit ticket with CS agent, they might be able to tell what was wrong:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
07-20-2023 10:18 AM
To continue: Telus service rep advised me to switch services to Koodo or Telus mobility
07-20-2023 10:17 AM
so, all your friends on PM cannot call landline? Calling mobile phones are ok?
do you know the provider of the landline? Bell? Telus? SaksTel? Wonder if it is issue on the other end if only one landline provider
Try to reboot the phone once
I suggest you to engage support by message them here and provide them couple numbers you tested and failed:
07-20-2023 10:17 AM
@Ginbin_chow Please submit ticket with support to investigate
message support directly
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437