I had initially downloaded the Public Mobile app, and followed its steps to activate the eSIM. Then my phone showed it can’t activate. Then I went on my email and scanned the QR code, it then popped “Unable to Activate eSIM you can try again, or contact your carrier for assistance.”
I went to my “Setting”-> “Cellular”, I can see the eSIM is there, and I had “turn on this line”, but I still couldn’t receive any text messages, unless I insert my physical SIM card (which has the same number with eSIM I applied)
I went through the community and tried all methods, nothing worked and still can’t receive text messages solely with eSIM. Please help me.
btw, I had received an text message from public mobile right after I failed my initial activation when entering the newly downloaded app. By that time I still have my physical SIM card inserted so that’s why I can receive this message. It says “Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided.”
