03-27-2024 09:42 PM - last edited on 03-29-2024 11:35 AM by Dunkman
Hello,
It's been over 5 years since I was last here, but I cannot seem to figure out how to send picture messages (MMS) ever since the new APN changes Public Mobile implemented. Attached are photos of my phone's current APN settings which allow data and SMS to work, but not MMS. I have followed PM's steps as close as possible:
Is there anything I can do to get MMS to work again?
04-01-2024 12:01 PM - edited 04-01-2024 12:01 PM
HI @JN_2020
it is a network or app issue, launcher won't help. Launcher just change the graphics on the phone
try to borrow a Freedom sim card. Many tried a Freedom sim card and it will magically make APN updatable (not greyed out)
if that does not work, try submit ticket with CS agent, please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
04-01-2024 11:58 AM
Nova Launcher did not help. I still cannot change/add/delete the current APNs (Greyed out)....
Sharp Aquos V
03-28-2024 09:24 AM - edited 03-28-2024 09:25 AM
Issue is that all APN details are greyed out and I also cannot delete the APNs
Nova Launcher may help delete the APN. Watch the video.
03-28-2024 09:23 AM
I don't think launcher is the problem
Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensivitve and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try
APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri
(might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D
03-28-2024 09:20 AM
Update:
Nova Launcher method may work. I'll try this later
03-28-2024 01:10 AM - edited 03-28-2024 01:21 AM
Picture messaging not working but data is fine
My phone Sharp Aquos V has
MMS port: 80 instead of MMS port: 8799
&
MMSC proxy: 74.49.0.18 instead of MMSC proxy: mmscproxy.mobility.ca
I cannot edit or delete my APN settings (All greyed out). I reset the network settings however it still reverts to old APN settings listed here.
https://productioncommunity.publicmobile.ca/t5/Get-Support/Picture-messaging-lost/td-p/1169624
03-27-2024 10:15 PM
Found the answer in a "related content" discussion! Thank you @softech
Step by step instructions can be found here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Picture-messaging-lost/td-p/1169624
It worked for me after deleting my current APN, following the steps, rebooting, and then voila.
03-27-2024 09:56 PM
Tried a network reset. Unfortunately received the same results.
03-27-2024 09:50 PM
@acernine - Yeah, some OnePlus phones I think are experiencing issues with MMS.
03-27-2024 09:48 PM
Hm... the phone in question is a OnePlus10T which was released in 2022. I'll look into a network reset. Thanks for the tip!
03-27-2024 09:45 PM
@acernine Some have had luck resetting network settings to get it to work , but some older phones just won’t be supported that are older then 2015 even some 2017 phones