Trying to change my subscription plan and won’t accept payment

[Chilcotin]

I am trying to update my subscription plan to get a plan that has has more data.

I keep getting a response that we are unable to process your payment. I have tried at least 25 times to process a payment.

I think it might have to do with my mailing address for my credit card statement, but I can’t find where to change my mailing address.

thank you for any help you can give me

[computergeek541]

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@TheSterlinger wrote:

@Chilcotin  to update your adress, once logged in click on the profile tab. Click Account Name. The postal code field will pop up. Make sure the postal code matches to the credit card.

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The above isn't necessary.  There is no requirement for the postal code in the account profile to match that of the postal code associated with the credit card.  The payment section has a separate place to enter the credit card's billing postal code.  Only the postal code there needs to be a match to the psotal code that he card issuer has.

[RavingRaven]

@Chilcotin 

When you try again in 24 hours it can't hurt to also use privacy/incognito mode as well clearing your browser/app cache as suggested by @TheSterlinger .

Or purchase a voucher and add it via 611 on your phone. Then log in and make the immediate plan change.

If you schedule the change plan on next renewal payment will be delayed til then. 

If you submit a customer support ticket ASAP and request the fraud lock to be lifted you may get your ticket seen by an agent in the 20 minutes or so....and you can correct any address issues and try again (2 attempts at payment only!) Good Luck!

[TheSterlinger]

@Chilcotin  to update your adress, once logged in click on the profile tab. Click Account Name. The postal code field will pop up. Make sure the postal code matches to the credit card.

Wait until tomorrow, Clear cache and try the credit card again.

[cellphoneuser1]

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@Chilcotin wrote:

I am trying to update my subscription plan to get a plan that has has more data.

I keep getting a response that we are unable to process your payment. I have tried at least 25 times to process a payment.

I think it might have to do with my mailing address for my credit card statement, but I can’t find where to change my mailing address.

thank you for any help you can give me

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Don't keep trying.  You've locked yourself out by trying 25 time.  Try again in 24 hours.