Trying to cancel

[Jwang613]

I'm trying to cancel my account. I see the steps to do so but it's not working. When I sign in, I click My Account and the options for payment or my subscriptions is not loading. It just shows me the promos going on. Please help.

[softech]

@Jwang613 

the message you got indicates that your Eversafe login was not properly linked with your My Account, you will need support to help.  

Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there           

[Jwang613]

I’ve tried it both ways. I downloaded the app and when I log in it won’t show my account at all but immediately opens a page to choose my subscription. There are no other options to select.

[eddieO]

@Jwang613 are you trying to cancel your account from the Public Mobile app or online on your computer? If through the computer try signing in to you app on your phone, sometimes there are caching issues.