Trouble transferring old number

[valski]

Received this message:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

Still waiting for almost 3 hrs for the call. Hoping someone can help.

[computergeek541]

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@valski wrote:

Received this message:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

Still waiting for almost 3 hrs for the call. Hoping someone can help.

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Please know that that's there's a long standing mistake in the text message that Public Mobile sends out.  There's no such thing as either an ESN or MEID.  Neither are used any longer.  So, if you're looking for it on your device, you'll need to be looking for the IMEI.  

In addition, unless you're coming from a carrrier that doesn't use account numbers (such as Speakout), the account number should be used instead if at all possible, while IMEI and PIN should be left blank on the number porting request form.  Public Mobile customer support agents will also only need one of those (not all of them).

[Anonymous · Accepted solution]

@valski 

i will provide to you a phone number for port department,

• Check your private message inbox (click on the envelope top right of your screen)

maybe them can help you if not help you then you need to contact Customer Support Agent by CS_Agent,

• you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.