Trouble transferring number to Public Mobile

[M1randa]

I am attempting to transfer my old TELUS number to PM. In the PM app my phone number has been updated to the old number, but in my phone settings the temporary number is still listed. I received and responded to a confirmation text from TELUS, but have no access to the old number as TELUS removed my number from the account when I attempted to transfer it to PM. Troubleshooting suggestions?

[M1randa]

Issue resolved! Thanks to everyone who responded!

[maple_leaf]

Hello @M1randa , Welcome to Public Mobile! Did you activate with an eSIM?

[will13am]

Number transfer from Telus takes no time.  

[hTideGnow]

hi @M1randa 

porting could still take 30 mims to 2 hours after you replied YES.  Reboot phone every little while and test inbound calls

[will13am]

@M1randa , try rebooting your phone.