Trouble sending snd receiving phone calls snd text messages after switching to Public Moblie.

[1Rita]

I’ve tried turning my phone off and on; I’ve no  SIM card to make sure it was clean, checked to make sure the phone was not lost or stollen, checked the port compartment, checked the manual settings. Help please!!!

[BKNS27]

@1Rita 

It could be a provisional/backend issue with your SIM. The Agent should fix this quickly.

[1Rita]

It is an IPhone 12. It is unlocked which was confirmed by the pervious carrier. Replied Yes and dod it with the help of previous carrier Telus that it was  received.

Thank you i will try contacting an agent in the morning 

[BKNS27]

@1Rita

What is the make and model of your new phone so we can help check if it is locked or Blacklisted?

Did you reply to the text with YES confirming you are porting over to PM with the old SIM in your phone?

This is the most critical part to port your old number over. You have 90 minutes to reply or porting will be cancelled…sounds like your issue.

Private message a CS_Agent to restart the porting process again for you at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Staff hours are 9:00am to 10:00pm EST.

[HALIMACS]

Has the device worked with another provider recently @1Rita 

Is the device new to you?

Check it for blacklisting here:

Check the Status of Your Device in Canada | DeviceCheck.ca

[HALIMACS · Accepted solution]

@1Rita 

Can you try the PM SIM card in another (known to be working) device?

Failing that, try resetting network connections.

To reach customer support, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.