Transferring to Public Mobile

[Ronser]

I am with Tiny Mobile and I'm transferring to Public Mobile. During the transfer session it requests to select your old provider and Tiny Mobile is not in the list. Should I have selected Telus?

Thanks,

Ron.

[Ronser]

Thank you. I am now in touch with both providers to sort this out.

thanks,

Ron.

[hTideGnow]

HI @Ronser 

selecting the wrong one won't work, and I dont think it is right to select Telus  in your case.  

As said, get a new number first, then open ticket with PM agent and ask them to sort it out manually

or you can also call Tiny Mobile back and ask them, they should know this as well

[Ronser]

Thanks for the info. If desperate, I would have selected Telus. Support is closed now so while everything is ready to go for the porting, I'll pick it up tomorrow. Thank you.

Ron. 

[Ronser]

Thank you so much! I can port the number as per your first link. Their support is closed now so I will complete the porting tomorrow. Very helpful and thanks.

Ron.

[hTideGnow]

hi @Ronser 

check if the number can be ported into PM first ( it is a Koodo site, but the result is same here)

https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

if it can be ported into PM, then select a new number first to activate.  Once the activation is completed, open a ticket with PM support agent and ask them to port manually for you

to open a ticket with agent after account is activated, submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Furqan236]

Yes you can Telus