Phone number does not transfer to public moble

[shuhao1]

Hi there, 
I've requested transfer number from rogers to public mobile last month,  I thougth it was transferred successfully then, but then I realized the number did not transfer. 

I got an text saying somehting '... Looks like you entered an incorrect ESN/MEID', someone from our team will contact you shortly using the original phone number of the alternate number provide' yesterday,  however,  a day past, no one contacts me.  can anyone help fix my number? 

[Phil_Adelphus]

@shuhao1    on the chat,  it said need 5 business hours to porting over,  is it true?

If it's a landline it can take days.  If a cell phone it's more like up to 5 hours but since you had a glitch with the transfer you'll need support to fix it as mentioned.  When I transferred from Rogers it was less than an hour but I used the account number.

[Handy1]

@shuhao1  I’ll private message you the porting team number , they maybe able to retrigger the port request for you , but not sure if they can help a month after the fact . Check you community in box for the number 

or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @shuhao1 

check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox

[shuhao1]

hi @Handy1   thanks for response,  I did reply YES with old eSIM yesterday.  
Very frustrating,  on the chat,  it said need 5 business hours to porting over,  is it true? I have to wait till Tuesday cuz Monday is holidy.    I need to chat with a real person as soon as possible

[Handy1]

@shuhao1   No one will contact you your have to engage support , So your old Roger’s account still active ? You will need to get support to help you transfer the number and remember  to leave Roger’s sim in the phone to reply YES  to the confirmation text to port ( transfer number) also it’s best to use old providers account number and ignore the IMEI it’s not needed and often causes hiccups 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437