3 weeks ago - last edited 3 weeks ago by computergeek541
Hi there,
I've requested transfer number from rogers to public mobile last month, I thougth it was transferred successfully then, but then I realized the number did not transfer.
I got an text saying somehting '... Looks like you entered an incorrect ESN/MEID', someone from our team will contact you shortly using the original phone number of the alternate number provide' yesterday, however, a day past, no one contacts me. can anyone help fix my number?
3 weeks ago - last edited 3 weeks ago
@shuhao1 on the chat, it said need 5 business hours to porting over, is it true?
If it's a landline it can take days. If a cell phone it's more like up to 5 hours but since you had a glitch with the transfer you'll need support to fix it as mentioned. When I transferred from Rogers it was less than an hour but I used the account number.
3 weeks ago
@shuhao1 I’ll private message you the porting team number , they maybe able to retrigger the port request for you , but not sure if they can help a month after the fact . Check you community in box for the number
or you can use this link to the community in box
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
3 weeks ago
hi @shuhao1
check with PM porting support team and confirm. I will send you the number to PM Porting support team Please check your community inbox
3 weeks ago
hi @Handy1 thanks for response, I did reply YES with old eSIM yesterday.
Very frustrating, on the chat, it said need 5 business hours to porting over, is it true? I have to wait till Tuesday cuz Monday is holidy. I need to chat with a real person as soon as possible
3 weeks ago - last edited 3 weeks ago
@shuhao1 No one will contact you your have to engage support , So your old Roger’s account still active ? You will need to get support to help you transfer the number and remember to leave Roger’s sim in the phone to reply YES to the confirmation text to port ( transfer number) also it’s best to use old providers account number and ignore the IMEI it’s not needed and often causes hiccups
submit ticket with support . using the chat bubble bottom right of screen
If that doesn’t work you can always send direct private message to support .
send a private message To CS_Agent
⬇️⬇️⬇️⬇️⬇️Link below ⬇️⬇️⬇️⬇️⬇️
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437