Transferring my phone number

[pjpj]

I have signed up for public mobile and an error is showing when I try to transfer my phone number:

``We are experiencing difficulties in processing this request. Please contact Public Mobile for additional assistance.`` Can I please receive some assistance with this, my phone is an integral component of my work.

Thank you.

[Saray_O]

Hey @pjpj

I checked your port request and it looks like you're all set now 🙂 Let us know if you need anything else!

[mimmo]

Who is your current provider. if telus or Koodo there are some particular steps you must follow.

@Luddite has a great post but found some of his tips 

"Do nots” for Koodo port

- do not use the same email address for Kood and Public Mobile

- do not request the port-in during activation; take a temporary number, log out, confirm all services are active, log back into your account and select Transfer Number under Change Phone Number

- do not use any identifier except your Koodo account number; it is always the best item for any port-in request

- do not make any errors in the Authourized User; this must be exactly as it appears on your Koodo bill

- do not use the person's Koodo number as the Alternate Number; use someone else's

- do not forget to click "I am authourized ...." BEFORE entering your Koodo number (courtesy imm1304)

Worst case is moderator intervention, but everyone has succeeded in the end.

[marissa19]

I would first try again and then message a mod if it does not work. The wait time for mods is currently long. Good luck

[ryanwoo]

You can try again in self serve or You have to pm a mod.

http://productioncommunity.publicmobile.ca/t5/Announcements/Information-required-before-sending-a-me...