Transferring Koodo Prepaid Number to Public Mobile

[NB_Public]

Hello,

I would like to transfer over my Koodo Prepaid Number to Public Mobile.  In the chatbot it mentions that I need to contact a Customer Support Agent, but I keep getting stuck in a loop when I ask to connect with one.

Any help is appreciated!

[Candisashley]

Once you initiate the transfer through Public Mobile you will be instructed how to change your phone number over and you’ll receive a message from Koodo authorizing the change and your contract with Koodo will be cancelled and your following bill will be prorated 

[Handy1]

@NB_Public  Yes to transfer number from Koodo pre paid you need to first activate on the PM app picking a temp Public mobile phone number then get support to transfer it for you . If you have already done that use this link to support to transfer number for you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Dunkman]

@NB_Public 

Koodo Prepaid and Public mobile share the same backends.  So the port need to be completed manually by PM customer service agent (CSA). 

First activate a new PM account with a new temporary PM number.  After the account is successfully created and you have service with the new phone number, then contact CSA to help complete the port. 

Send a ticket via the chatbot to customer service agent (CSA) via link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If that does not work, 

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chalupa_Batman]

Hello @NB_Public 

EDIT: Both @Handy1 and @Dunkman were right. I went backwards here. Ha. Lack of sleep. Ugh.