Transferred from bell

[Randyc]

I transferred from bell today. Followed all the steps. Got confirmation from public mobile that all was good. Instructed to restart my phone and id be good to go. I did that and I can use data and receive calls but I can not make outgoing calls. Any idea what maybe happening? 

[computergeek541]

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@Randyc wrote:

Yeah I got the message from bell and said yes to the email and said everything was good to go.  Could it take longer than 5 hours for me to be able to call out? Or should it be right away once I’ve opted out of bell service?

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Outgoing calls shoudl have started working immediately upon opening your Public Mobile account. There is no wait time for that to start working.  I suspect that this issue is unrelated to number porting.  I would suggest opening a ticket using the chatbot to contact a Public Mobile customer support agent.  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Randyc]

Yeah I got the message from bell and said yes to the email and said everything was good to go.  Could it take longer than 5 hours for me to be able to call out? Or should it be right away once I’ve opted out of bell service?

[Handy1]

@Randyc  Try putting 1 infront of the 10 digit contact  and test it again if your not already 

[NDesai]

@Randyc Did you get a text message on your Bell sim to authorize the port out request? You must reply to this text within 90 mins to complete the port. If you already did that, everything should be fine within a couple of hours. If not, you might have to reach out to CS_Agent to reinitiate the port.