Transfering phone number to public mobile

[Jblanch]

I put in the wrong ESN/MEID when following the process to transfer the phone number.

[Jblanch]

"Phone number not eligible for port" is the exact message. I don't remember seeing "not valid Canadian number"

[softech]

---

@Jblanch wrote:

still getting the same 'not valid to port anymore' message even in incognito on browser

---

@Jblanch 

is that the exact error message?

or is the error something like "Not a valid Canadian Number"?

If you got "Not a valid Canadian Number" error, that is a problem with your first attempt already hold up the porting request, you need to message PM support to release that on the system  (because the first attempt likely "crashed", hence porting team you called didn't see the porting request yet)

[will13am]

---

@Jblanch wrote:

still getting the same 'not valid to port anymore' message even in incognito on browser

---

If the porting team cannot help and you've exhausted options, I suggest sending a message to support for their assistance using the link below.  

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Jblanch]

still getting the same 'not valid to port anymore' message even in incognito on browser

[will13am]

---

@Jblanch wrote:

tried going on the app and it says phone number not eligible for port anymore

---

@Jblanch , I wonder if the porting team was wrong that there is no record of your number transfer.  Can you try again using a computer and incognito mode on the browser.  

[Jblanch]

tried going on the app and it says phone number not eligible for port anymore

[will13am]

---

@Jblanch wrote:

called the number and it says a transfer request doesn't exist for the current phone number

---

@Jblanch , if this is the case then you can resubmit the transfer request.  I suggest using account number for verification instead of ESN/MEID.

[Jblanch]

called the number and it says a transfer request doesn't exist for the current phone number

[Jblanch]

okay i will try this

[Chalupa_Batman]

You can also reach a CS Agent via this link to get help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Jblanch  No worries I’ll send you the porting team number private message and just give them old providers account number and ignore the IMEI and get it fixed