Transfering in a second number.

[fishweapon]

Hello all.

I successfully transferred my first number in from a Telus account. When trying to activate a second SIM card and transfer my wife's number over (same Telus account) I get error code 821. 

Can I transfer in a second number? What am I doing wrong?

Thanks for your time.

[AE_Collector]

Don’t think I saw anyone mention that you HAVE to use a separate email address for each account. That’s doesn’t sound like your problem but just in case…

AE_Collector

[Yummy]

ERROR 821

Your SIM card will need provisioning to your incomplete account activation. Send a private message to customer support with "incomplete activation" in the subject line and explain in detail your issue. Once the CSA's set up correctly you will be able to finish your self serve account set up.

[VIP_Tech]

Hi @fishweapon 

don't Activate again, Contact Customer  Support Agent by send  Private Messages

[darlicious]

@softech 

Geez nice posting and editing times!

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[darlicious]

@fishweapon 

Quick call now!

Edit:

Looks like @softech explained all of the other stuff. Reply if needed after you talk to the telus porting department.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[fishweapon]

Thanks for the fast reply! I will give this a try.

[darlicious]

 @fishweapon 

That means your a porting error. Quick jot this number down and call it with your old provider's account # in the next 5 min and then check for my next message. X XXX XXX XXXX

Edit:

The edited number is the telus porting department and they will help with your porting issue but they close in a couple minutes.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech]

@fishweapon   Yes, you can transfer 2nd number from the Telus account.  

Error 821 usually is missing/incorrect porting information

but DO NOT try to re-activate.  PM likely has already charged you the money from the Credit card. Check it first

Also, try putting the PM SIM into a phone and see if it connects and if you can make outgoing calls.

Incoming calls won't work as porting not done yet

I will message you a phone number to call.  It's porting team and you can talk to live person to confirm if anything missing.  Please check your Community inbox , envelope icon on top right.

In case you put the PM SIM in the phone and it does not connect, there could be SIM provisioning issue as well.  Then you will other need to open ticket with PM Support team by private message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there