Transfer issue to public mobile

[Veradawli]

Hello, i didn't respond to the text message that my old provider sent me and it's expired. Is there a way you guys can request another time?

[RCO]

For those like me who are less Tekke

I could suggest the analogy …. 

That my car my Old House Key(s)

don't work in the New Place I move to

.

This issue seems to keep coming up

I suggest that PubMo slightly better concept Langauge 

in the Transfer instructions

Porting can be a confusing term

Think 

Dongle the first thought for peoples of a certain age is not

Adapter

Likewise for USB Hub could be better understood

for many as a USB Splitter

------------------------------

As for the original post Veradawli 

I am almost 100% sure PubMo

will get it sorted asap 

If not please post again 

you already have 2 Smart People Helping

Plus my own encouragement to hang in there

I transferred to PubMo 2 Months ago 

I think its Awesome and I couldnt be Happier

[Handy1]

@Veradawli  

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[softech · Accepted solution]

@Veradawli no worry

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox. Check the envelope icon on top right. Call them and get it fixed