5 hours ago
3 hours ago
Thank you! The promo end date is Aug 6. I guess I will wait until then before contacting an agent.
Thanks for the info!
3 hours ago
HI @Coke
it might not come up immediate
what is the end date of this promo? Check the text to confirm.
in the past, promo like this, the system will not schedule the change until after the promo end date. So, you might need to wait
but if you want to be sure, ask support agent, open a ticket and ask
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
4 hours ago - last edited 4 hours ago
@EB0 Do you know if the plan change will be shown in your account under the "upcoming plan" section immediately, or does it take a while to show up?
I accepted an offer this morning but I am not seeing it being shown in my upcoming subscription plan change section yet.
5 hours ago
HI @Lily12345
you got this on the text? Reply Yes if you want it. It is a limited time targeted offer. Great price
5 hours ago
I think your new billing amount would be $27 before tax!
5 hours ago
@Lily12345, correct. In your next plan renewal you will be in the better higher GB plan and you will only pay the new amount of $27 plus tax
5 hours ago
Yes, when you reply YES, the plan will be added to your account, next renewal you will be charged $27 instead of $25