09-02-2024 09:42 AM
I have a ticket where do I go now to wait for an agent
09-02-2024 11:46 AM
09-02-2024 10:13 AM
@Paul1968
watch the little envelop icon on top right side of page will be highlighted when they respond to you. BTW; while you wait for an agent to help...let us know what the issue is. Maybe we can help even before Customer Support does.
09-02-2024 09:44 AM
if you already opened a ticket, then monitor your Community inbox (envelope icon on the top right, or use this direct link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ). CS Agent will reply to you there. Usual turnaround time is within 4 hours
