@DDM69 wrote:
@charlene
You agreed to a rate and that’s what you got. You really should switch to a provider that will automatically reduce your rate when a better plan is offered. Good luck.
You’ll get no compensation here for your ignorance.
@charlene
It looks like you have dug in your heels now and don't acknowledge anymore that we're customers like you and just trying to help you with suggestions. The simple one being to just log into your account and schedule a plan change for next renewal.
But here go my additional 2 cents:
If you find that provider mentioned in the post above, please let us know! I'm often lurking over at RFD and all I see is that people need to contact their providers to ask for a more current better deal. There are also reports of those promo plans being increased again down the line, needing another call to retention. Whereas here, generally speaking, plans are grandfathered as a rule, not an exeption.
Public Mobile is a hands-on self serve provider that needs you to be proactive to get the best bang for the buck. The equivalent of calling rentention here at PM would be occasionally stopping in and checking out the new offerings and, if you see one that fits your needs better, go into self serve and schedule a plan change for next renewal, take a screen shot of that before you log out, double check on renewal morning and ask a CSA to help if there was a glitch in the change (armed with your screen shot proving that you indeed did the change in time).
BTW, it works both ways if you want to have any plan changes automatically apply - you wouldn't be happy to find out that your plan has automatically increased (or data cut in half for the same price), would you? All telcos (this is not unique to the Telus group!) are in the business of making money for their shareholders, they want to keep the ARPU as high as possible. You are the one that needs to find the best deal for your needs.
