This service does not reactivate

[Gerardo65]

I have founds of account but since 6 days ago it can't reactivate service and it says I need to pay but I got success even invoice of pay but it keeps not working I am desesperate 

[Handy1]

Try signing in again incognito mode private mode there’s cache issues … once in make payment if you can’t get in because the account is suspended then you might wanna consider getting a voucher and dialing *611 to reactivate 

[softech · Accepted solution]

@Gerardo65   Try to login My Account again using Incognito mode

check if account status is Active.

If not, check Available fund to see if the fund is still there

Also, check Payment History to see if PM used the fund for reactivation

If account is supended but  you still see the fund in Available Fund, try to click Reactivate my plan agian

If account shows Active and fund was used for renewal, try to reboot the phone once

if nothing works, then open ticket with PM Support using Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there