The worst company EVER!!!

[Anna12345]

This is the worst phone company I have ever felt with! Not only did they raise my phone without notifying me, but now I was double charged $28 and I cant find anyone responsible! I am extremely frustrated and what makes it worse is that I cannot log into my account because the email I have in my profile is no longer active.  Public Mobile has the worst customer service I have ever seen.  I will definitely be switching phone companies.  How extremely disgusting

[dust2dust]

@Rickybobby- Dial 611, press 3 and use your 4 digit account pin to get your remaining data balance of all data on hand.

[Rickybobby]

Sign in is painful. Never accepts password. Have to create a new one. Then the new one is only accepted once. All o want is a thumb print sign in and an instant data usage answer. 

[Anna12345]

got it

thx

[HALIMACS · Accepted solution]

@Anna12345 

What you're writing doesn't make sense.

There's been NO INCREASE to the $25 plan.   One of my account-holders is on that plan, still $25.00.

When you say "double-charged", is it a pending charge or authorized charge on your payment card?  If so, it may drop off after the original charge settles.  Does the 'extra payment' show under your available funds perhaps?

There's more to know here before we might be able to provide an explanation.

Whereas we are not employees, if you can't figure it out with our help, contact customer support.

To contact a Customer Support Agent, send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[Chalupa_Batman]

After reading everything, I tend to disagree with your assessment of Public Mobile. I've been a customer just over 4 years now and sure, it's not perfect and there are some quirks here and there but coming here to the forums is and has been a great help to resolve any of my concerns.  With regards to changing the original fee from $25 to $33, there has to be a reason. Coming here and insulting Public Mobile and it's employees/members isn't a helpful solution. Asking for assistance rather than coming on this forum with your guns blasting is a better way to get help.  Being respectful by asking questions why things happen are key. Hope you have a better day and a better life. 

[softech]

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@Anna12345 wrote:

I cant create a ticket because I cant even log into my account.  It keeps saying email and password do not match!

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@Anna12345   you don't need to login My Account to open ticket, 

simply click on the following link to open ticket with PM support

               https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Dunkman]

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@Anna12345 wrote:

It was increased from $25 to $33 without my consent

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@Anna12345 

So, you are on the $25 plan?  It is still available. There was no notice of price increase. 

Or were you on a special promo introductory plan that gave a discount for certain number of months?  

Maybe screenshot your payment history page for the last couple of cycles to see what is happening. 

Or did your various rewards (ie. autopay, loyalty, etc)  for some reason did not credit this month?  

[Anna12345]

I cant create a ticket because I cant even log into my account.  It keeps saying email and password do not match!

[BKNS27]

@Anna12345 

If you are on AutoPay, you won’t have nonpayment issues…but AutoPay have failed for some members.

I never had AutoPay issues…knock on wood.

You can purchase vouchers and dial 611 and enter the voucher number to resume service.

Just private message a CS_Agent for a refund of the double charge on the envelope icon on your computer.

Voucher can be purchased from these locations (Walmart may not sell vouchers anymore).

 

[Anna12345]

It was increased from $25 to $33 without my consent

[Yummy]

PM will not increase your renewal fee out of blue.

There was increase at grandfathered $10 plan to $13 a long while ago but I believe notification has been sent in advance.