Text regarding $5/mo 3G usage price increase

[Sham_Madani]

Hello, I just received a message that I’m going to charge 5$ more because of my device that uses 3G, I’m not sure why because I’m using 5G data on my phone & I don’t really understand the extra charge!

[hTideGnow]

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@Jpshum5 wrote:

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

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hi @Jpshum5 

that is my template

[hTideGnow]

hi @lucpublicmobile 

Pixel 6 should work.  Ask PM agent to check

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Jpshum5]

Hi @lucpublicmobile 

use the IMEI checker to see if you have a green checkmark for VoLTE for your phone

https://www.publicmobile.ca/en/get-help/articles/volte

if it has one, ask PM agent to verify:

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[lucpublicmobile]

There must be a mistake somewhere. My google pixel 6 pro fully supports everything according to their checklist, and yet its not the first time that it tells me to change my phone. 

I did not click this link so maybe it's a scam? I'm not sure because I received at least 2 other text messages from the same number and a different number (4011 and 4013). The first one wanted me to buy a new phone with TELUS in order to stay connected. This one simply tells me about an overcharge, which is new.

[Jpshum5]

use the IMEI checker to see if you have a green checkmark for VoLTE for your phone

https://www.publicmobile.ca/en/get-help/articles/volte

if it has one, ask PM agent to verify:

submit a ticket with CS Agent using Chatbot here:       

            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

             Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".  

             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         

If any issue with ticket submission, you can submit ticket by direct message:  

          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:

           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage     

[OrionSteel]

I just got G3 bill warning, but my phone support LTE. It is a Motorola G8 power, it supports LTE, the status bar at top of screen even says it is in LTE mode.

What is problem?

I like this phone, it last a full day on one charge. None of the new phones do.

What is fix here? Should I just switch carriers?

[cigarsmoker]

samsung sgh-a847m

[Nissan_Zaman818]

• Hi, I don't use a lagacy mobile. My preferred network was set to LTE. But still I have received message from public mobile that, I am using 3G network.  My mobile is Xiaomi MI 5G. How do I solve this issue? I changed my preferred network to 5G this morning.  

[Jimbob1]

I've use a 2 year old Ulefone Armor 8 Pro - for 2 years now on Public Mobile in the Edmonton, AB region.

It absolutely IS 4G LTE compatible, and is connected to Public Mobile via 4G LTE even at this moment. 

I also received an SMS mesg within the last hour, trying to get me to click this link: publicmobile.ca/sl/2vRGM4f15t

Are we certain this is not some new Smishing scam {not actually from Public Mobile] ?

[Sansan]

I would ask confirmation from agent directly instead of guessing and wondering.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Rohan1986]

I received a message from Public saying that my Asus ROG 3 phone (Indian Version) is using the 3G plan and that I need to upgrade my device. I checked my phone and my plan and both are 5G compatible. So I don't know if the issue is with my device or the SIM. I purchased the SIM back in 2019.

[hTideGnow]

hi @cigarsmoker 

only until the end of 3G network.  PM will end the 3G network in March 2027.  So, you need a new phone anyway

what phone are you using now?

[Sansan]

The problem is that it might be voLTE compatible,  but Public Mobile does not support. 

Places like Koodo or Telus might support.....for now.

[cigarsmoker]

will i still be able to use my phone if idont upgrade to 4or 5g after i pay the $5.00 charge will i be able to use my phone without any problems ?do i have to change phones in future or will the extra charge keep my services without any disruption,please help thank you .

[hTideGnow]

hi @john2112 

use the IMEI checker to see if you have a green checkmark for VoLTE for your phone

https://www.publicmobile.ca/en/get-help/articles/volte

if it has one, ask PM agent to verify:

submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[LUNA75]

It's saying there is a problem connecting/invalid MMI code 😓

[_A]

Yes, I have checked this:

[Maythorn]

Apparently if your device is.mkre than 6 years old and not purchased in Canada, mine wasn't, but supports 4G. So much for the recycling and energy crises...again. I'll look at switching.

[Albalshal]

The list is wrong. It excludes many phones that support 4G. They need to update their list or so many people will need to leave the network. Do you know how we can talk to agents?! 

[Albalshal]

Seems that if you brought any unlocked android to the network, they categorise it as 3G. 

[Sansan]

Unfortunately,  Public Mobile will not support alot of phones soon. Other than changing to a different phone, not much you can do. You can shop Other carriers,  but eventually they will all follow same. This is very unfortunate,  as a lot of people are in the same position. Forced to get a new phone when the one we have works perfectly fine, just because the phone company says the technology is outdated.

[john2112]

I'm using a moto g 5g 2024 phone which is 4G LTE/ 5G why is Public mobile telling me that I'm using the 3G network. Do I need a different SIM card or something?

[Albalshal]

No, it says it's not supported. That's the whole point. The phone supports 4G LTE and public data base mistakenly says not and it's going to force me to leave this network or pay 5 dollars extra per month. Somehow I need them to update their database for phones. 

[Alveeto]

I have a OnePlus 8T, I checked the white list. My phone is volte compatible. I'm not sure why I received the text message.

[umnikke8]

Your device needs to support VoLTE with Public. You can find out more and check directly here: https://publicmobile.ca/en/get-help/articles/volte 

[Ticked_Big_Time]

It's another way for Public to scam its customers. 

I have a 4g LTE phone and got the same message.  I'm done. 

I'm cancelling my service right now. 

[Jpshum5]

I have a One Plus 8 Pro and my IMEI is compatible according to PM, yet I also received this message.

[mikeinvernon]

Sooooo, i popped my number in there, says checkmarks for VoLTE, 5G and eSIM..... does this mean I won't be charged? Or if my phone even touches the 3g will it get the hit? There is no way for me to turn off the chance it might go for 3g in a less covered area....

[lunchboxx]

Same issue - OnePlus 7T with VoLTE available and turned on. Still got the message saying it's not compatible. Seems wrong

[LUNA75]

I have an Umidigi G100 which is supposed to be 4G LTE compatible but I keep getting messages from Public Mobile that I am on a 3G network and have to pay $5 more a month plus next year my phone won't be supported on their system. Is there anything I can do as I haven't had this phone long and don't have a budget for an expensive phone. Thanks!