- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
My partner and I just got messages that our accounts are on hold due to an "unresolved issue with your payment". Our payments came out on the 27th and I can see the transaction on our credit cards, public mobiles payment history is blank though and now we do not have phone service. Help?!
Solved! Go to Solution.
- Labels:
-
Service
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Service was lost for about 30 mins (couldn't even get a 2FA text) when I made the OP and is working fine now.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Bro it’s there when I log into the app. It’s not fine.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Yes I got the exact scenario took with voucher and everything. Pathetic.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Same thing happened to me! Today is day new new monthly cycle starts and it says my plan expired. I had a $15 reward voucher they used and charged me remaining $23 on my Mastercard and told me I didn’t pay.
what is going on here?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I logged back into my account.
Where would I see evidence that my account is in an active state? I looked under overview page and then subscription usage and under subscription cycle it stated,
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
@Tedda5 wrote:Received a text to say my account is on hold. I tried to update my payment method and got no where.
How do I do this? I went to self-serve option. Topic wasn't there
I can not have my phone inactive. I want to settle this now.
Please see the responses by other members about this from this topic earlier in the day.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
hi @Tedda5
don't make any change yet, the text could have been sent wrong. Many got it and it was a false alarm
if you have the service now, login My Account and confirm if the account is active. if so, just ignore the text
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Received a text to say my account is on hold. I tried to update my payment method and got no where.
How do I do this? I went to self-serve option. Topic wasn't there
I can not have my phone inactive. I want to settle this now.
Thank you in advance for your speedy response.
Tedda5
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
hi @Rebekah1
if you have the service now, login My Account and confirm if the account is active
likely the text just sent out by mistake, many got that text but their accounts were all paid already
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago - last edited 3 weeks ago
I received this text this morning Jan 29 2025:
"Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment.
To resume your services, simply log in to the Public Mobile app or My Account online at publicmobile.ca/sl/uzKWXZHP3Z and update your payment details."
I signed in and checked my payments and have an invoice from a Jan 27 2025 that shows the total amount paid and states: Thank you for your purchase! As requested, please keep this receipt for your records.
Why is my account on hold, there is no unresolved payment. It was paid two days ago! How do I get the hold taken off my account???
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
hi @Fican
no scam, but maybe PM sent wrong
if you have the service now, login My Account and confirm if the account is active
likely the text just sent out by mistake, many got that text but their accounts were all paid already
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I received a text msg on my cell phone saying: Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment. I don't know if this is a scam text or what. So verify what the issue supposedly is and inform me.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
hi @NaramataTB
if you have the service now, login My Account and confirm if the account is active
likely the text just sent out by mistake, many got that text but their accounts were all paid already
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I received a text that my account was on hold due to a payment issue but my monthly charge was charged to my credit card 2 days ago. Anyone else with the same issue?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
hi @OscarK11
if you have the service now, login My Account and confirm if the account is active
likely the text just sent out by mistake, many got that text but their accounts were all paid already
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I have bill credit of $15.00. Jan billing just done, received a text message saying my account is on-hold due to payment issue....when logged in, I can see the total billing $15.00 + Tax $1.95. My account is set on auto payment via credit card on line....
I could not understand why and what is the message for? Can the system just charge the differences to my credit card?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
@Aof wrote:I got this message texted to me today, but when I log into my account there is no issues, any idea what the problem is?
Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment.
To resume your services, simply log in to the Public Mobile app or My Account online at publicmobile.ca/sl/C0bLEbcFjn and update your payment details.
As long as the service is working, you can ignore the message.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I got this message texted to me today, but when I log into my account there is no issues, any idea what the problem is?
Public Mobile here. Your account has been placed on hold due to an unresolved issue with your payment.
To resume your services, simply log in to the Public Mobile app or My Account online at publicmobile.ca/sl/C0bLEbcFjn and update your payment details.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
HI @umnikke8
look like there was another post from another customer about this. As you know we are just customers here, you will have to submit proper ticket for agent to escalate
submit a ticket with CS Agent using Chatbot here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
- last edited
3 weeks ago
by
computergeek541
I like many others seem to have a received a false text notification that there was an issue with my account and it was on hold. There needs to be an official statement about what is going on.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
When is the subscription ending ? February?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I paid again after receiving text saying service was cancelled. Now I've paid twice. How do I get my money back
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Ignore, system glitch. Alot of people have also complained same.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
I also got this message too! I'm wondering if it's because I claimed my points credited for this month's due. The otp is also delayed. I hope nothing's wrong with my subscription. 🤔
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi! I got the same text too and cant figure out why.
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Ok, so just because it is every ow and then, does that make it fine.
I like my new *electric vehicle brand name*, just the tire flies off, 'every now and then'? Are they serious?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Same here. I just invoked my Human Rights Act, as I am someone with a disability.
Um, I'm off work, and how they design this is very frustrating, and confusing to someone with a disability.
What is your alternate number? *checks account*
It is literally 000-000-0000
Do they realize they can design a system, make it better, i.e. get it to tell us that ALL ZEROS is 'not a valid number'?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Why did i get a text saying my account is on hold. I paid my account on jan 27th
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi! I am getting the same texts and so is someone else I know but we have both paid our bills. The text Message reads "Your account has been placed on hold due to an unresolved issue with your payment." But all of our payments are up to date and credit card is fine. Anyone know why this is happening?
- Mark as New
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi Dan. I'm receiving the exact same text and having the exact same issues as yourself. My card expires end of February, but the website is classifying it as an invalid payment method now.
![](/skins/images/C206B3E09108DC4A8294A110EB9CCA46/responsive_peak/images/icon_anonymous_message.png)