Tethering is not working

[Gorobmobile]

Msg shown as "tethering function is not allowed. Please contact Telus." Can you help?
@Saray_O

[Vivo5]

Hello,

This the second day having this persistant same problem. Any helpe please.

Thanks

[KuroKei]

Using blackberry priv android.

[Raven_Jet]

What iPhone do you have? Or android?

[will13am]

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@KuroKei wrote:
How do you change it? My APN page is greyed out.

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Depending on the device, you might not be able to edit "built in" APNs.  Simply create a new one with a different name and you should be able to edit every entry.

[KuroKei]

How do you change it? My APN page is greyed out.

[Michael77]

Good to know . Thanks. 🙂

[jeffster1970]

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@Michael77 wrote:
I haven't had a chance to test this. Do you know if this is an issue for all PM customers?

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I know when I tried to last night it wasn't working and I had to change my APN from:

isp.mb.com to sp.mb.com 

That fixed my issue.  In fact, I am using the hotspot right now, just to test it out. 

[Michael77]

I haven't had a chance to test this. Do you know if this is an issue for all PM customers?

[KuroKei]

I am experiencing the same issue since yesterday. I have not changed anything or do anything differently with my BlackBerry PRIV. Before, my iPad had been tethering just fine without issues. Suddenly it just stopped working. I also tried to tether on my friend's iPhone who is also on public mobile but it didn't work either. I then tried tethering to a Freedom Mobile connected phone and it worked.

Please help! @CS_Agent

Thank you.

[CS_Agent]

Hey there @stonechuker, 

I'm sorry to hear that, I will send you a private message in a few minutes!

[stonechucker]

I'm also experiencing no ability receive data via tethering to my Android device.  nexus 5 Hammerhead.  Had no problems on the weekend, today I can not receive data on my thethered iPadAir.

@CS_Agent

[jeffster1970]

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@Gorobmobile wrote:
Msg shown as "tethering function is not allowed. Please contact Telus." Can you help?
@Saray_O

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Weird...

Anyway, I had issues with my iPhone too.

Do this: Settings-->Cellular-->Cellular Data Option-->Cellular Data Network-->APN sp.mb.com

This should do the trick. 

[will13am]

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@skmkenn wrote:

After tinkering with the APN settings a bit I have working tethering. Navigate to your Access Point Names list, select "Tethered Mobile Internet". APN is the default isp.mb.com, and change the APN Type from the default (DUN) to Internet + DUN. 

Hope this works for those of you who are having troubles with getting tethering to work.

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I always include dun in the APN type whether it is needed or not.  It doesn't hurt to have it.  isp.mb.com results in no data for the phone, never mind tethering.  I get an exclamation mark in the signal meter.  I give up, let them do the investigation and fix whatever broke.

[skmkenn]

After tinkering with the APN settings a bit I have working tethering. Navigate to your Access Point Names list, select "Tethered Mobile Internet". APN is the default isp.mb.com, and change the APN Type from the default (DUN) to Internet + DUN. 

Hope this works for those of you who are having troubles with getting tethering to work.

[sakesake]

I'm on iphone, also having tethering problems.  Glad I'm not alone in this.  I'll keep my eyes on this thread.

[koimr1]

Yeah from all the other posts it's looking like this is on PM's end. I'm sure they will sort it quickly. 🙂

[MarcCote]

Same here, tethering stopped working for me today (it was working fine 1.5 weeks ago). Maybe it is unrelated but my plan just got renewed. I'm using Android and I didn't modify the APN (still using sp.mb.com).

@Saray_O

[koimr1]

I tethered my car's Android head unit to my phone without any problems earlier today.

What does your APN say? Make sure it's sp.mb.com and not isp.mb.com, I see some other posts with tethering issues and this seemed to sort it for at least one person.

[NDesai]

Some user are experiencing this problem on iOS and Android devices. But a few including myself are having no problems. However, we have reached out to PM, and they are investigating. 

[Gorobmobile]

Using iPhone, tried to tethering in a laptop.