Terms and Condition for $25 Plan

[UnhappySoFar]

Where can I find the Terms and Conditions for my @25 plan.

When I check on the web site it says: "The stated benchmark for wireless affordability was released by the Liberal Party on Liberal.ca. Public Mobile does not affiliate with nor endorse any political Party" which is obviously incorrect.

[Anonymous]

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@UnhappySoFar wrote:

Where in the T&C does it state whether any balance at the end of a billing cycles is carried-over to the next billing cycle, or it is forfeited. 

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Service Terms between You and Public Mobile
   What are the Public Mobile Service Terms?
      How does Public Mobile prepaid service work?
         With prepaid service, you purchase service credits in advance. You can apply your credits to pay for a rate plan, and then you can add voice or data add-ons if you have enough credits.
         Prepaid service credits are valid for as long as you have a rate plan active on the account. Rate plans expire every thirty days unless they are renewed.

The last bit is your answer. It's an interesting nitty gritty down to the details legal interpretation kinda thing. The key phrase there is "unless they are renewed". Wellll...we renew...so where's the service credit we paid for?

Interesting.

We all know it's a 30 day plan. But we also renew. Hmmm

[srlawren]

@UnhappySoFar I'm not legally authorized to speak for anyone but myself, but the link that @sunflowershine provided is the only level of detail you're going to get from Public Mobile about your plan.  I'm not sure what balances you're speaking of, but anything provided within your plan that is not used by the time your plan renews for the next 30 days cycle is lost; there is no roll-over of anything within your (or any other) plan.  

Any add-on(s) you may purchase over and above your plan work differently, and are not tied in any way to your plan's 30 day cycles.  There are two varieties:

If they are US Roaming add-ons, they are active for exactly 10 days or until the provided amount of service stated (e.g. MB of data) are used (whichever comes first), and do not roll beyond the 10 days if not utilized. 

Any other (non-US roaming) add-on(s) remain on your account until they are used up (aka they do roll over), or your account becomes deactivated after 90 days of suspension, or you port your number out (which closes your account here).

Hopefully that helps clear up Public Mobile's responsibilities.  Yours are to ensure your next cycle gets paid for in time, or your service will be suspended until such time as you add the required funds to complete the payment for the next 30 days.

EDIT: corrected a few typos and added clarity to the end of US roaming add-ons

[UnhappySoFar]

Terms and Conditions are the rights and responsibilities of anyone using the service.  I'm looking for the details of the contract/agreement that I entered in to by signing up for the service.

For example, I receive 500MB + 500MB of data usage per month.  Where in the T&C does it state whether any balance at the end of a billing cycles is carried-over to the next billing cycle, or it is forfeited.  I'm not wanting hearsay or an opinion from someone that is not legally authorized to speak on behalf of the company (no disrespect for moderators here).

In the case of a disagreement between what I am being provided vs. what I am and expecting, the terms and conditions would provide clarity on company's obligations and commitments.

[public1125]

@UnhappySoFar 

Are you upset about the claim that it meets the current Liberal governments criteria?  Public does have relatively inexpensive plans and are lower than the benchmark used for calculations for this government proposal (to reduce Canadian's cell phone bills).  

You can read more about the claims and the government directive here

https://mobilesyrup.com/2020/02/18/telus-flanker-brands-claim-to-exceed-liberal-wireless-affordabili...

[Savebig2]

Very happy with PM

[esjliv]

Hi @UnhappySoFar ,

Actually @Anonymous nailed it. Look at his post.

[esjliv]

@UnhappySoFar 

More details:

[gblackma]

@UnhappySoFar what is the problem with the plan? Thanks. Stay safe. 

[esjliv · Accepted solution]

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@UnhappySoFar wrote:

Where can I find the Terms and Conditions for my @25 plan.

When I check on the web site it says: "The stated benchmark for wireless affordability was released by the Liberal Party on Liberal.ca. Public Mobile does not affiliate with nor endorse any political Party" which is obviously incorrect.

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Hi @UnhappySoFar ,

I understand you are looking fo the Terms and Conditions.

This is posted:

But, what exactly are you looking for? It is a prepaid service, so you pay $25 today and have the service for 30 days. Then renew going forward.

There are help articles available for you:

https://www.publicmobile.ca/en/ns/get-help/articles

But is there something specific you are looking for?

[NDesai]

If you are looking for more info on Wireless Affordability Stamp, follow the link: https://www.publicmobile.ca/en/on/get-help/articles/affordable-plans-just-right-for-you

[Anonymous]

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@UnhappySoFar wrote:

Where can I find the Terms and Conditions for my @25 plan.

When I check on the web site it says: "The stated benchmark for wireless affordability was released by the Liberal Party on Liberal.ca. Public Mobile does not affiliate with nor endorse any political Party" which is obviously incorrect.

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How is that "obviously incorrect"?

[sunflowershine]

@UnhappySoFar https://www.publicmobile.ca/en/on/plans/25for500MB-3Gspeed

Here you go!