@Lakee8 wrote:
I am not with Public Mobile. I attempted to port my number to them and it was unsuccessful. They have now taken two payments from my account and of course you can't talk to a live person at Public. How do I block them from taking money?
@Lakee8 - when you receive a charge for a Public Mobile SIM card activation, then the activation on the Public Mobile end of things was successful.
What occurred after the activation that did not work, or made you think you did not activate successfully?
Log into your account and see what information you can find out:
https://selfserve.publicmobile.ca/
Or register for one here:
https://selfserve.publicmobile.ca/self-registration/
Under the "Plan and Addons" TAB you will see a phone number listed. If it is not the one you tried to port over, then your port likely failed, and Public Mobile would have assigned another number to the account.
You can still port over your number into this Public Mobile account, if you still have your SIM card.
If you don't have your SIM card, you can obtain a new one, and swap the SIM card number in your Self Serve account.
If you decide against Public Mobile then remove your credit card if you registered one for autopay, and the plan will be cancelled after 90 days of nonpayment.
Hope that makes sense.
Customer Support Agents (CSA) contacts are found in the Get Help Articles here: https://publicmobile.ca/en/ns/get-help/articles/contact-an-agent
