01-29-2022 05:18 PM
I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back?
The new program is a huge downgrade.
I have all my points intact (didn't spend them)
Thanks
Solved! Go to Solution.
05-17-2024 08:15 PM
I understand. I just prefer the old rewards, that's all. (I'm suspecting it will take another three years before I'm earning enough points to equal the savings I've lost, assuming the monthly charges don't increase again during that time.)
05-17-2024 08:09 PM
@Old_Mike wrote:This is very unfortunate. I was just moved over to the new points program because of the end of the old one, and I feel like I'm being punished. The old one was superior.
You're not being singled out. This change affects all customers who were on the old rewards program.
05-17-2024 08:00 PM
This is very unfortunate. I was just moved over to the new points program because of the end of the old one, and I feel like I'm being punished. The old one was superior.
04-07-2023 12:44 PM
I made the same mistake. Cost was a huge win for this old program. I'm afraid I will need to change carriers to be competitive again...crap.
01-30-2022 08:09 AM
Think positive.....you've entered the lucky draw. Hoping you will win is part of what you have "paid" for....enjoy dreaming about what you will do with your "prize". Disappointment is for losers....😀.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-30-2022 07:31 AM
Yeah, I accidently signed up to points.
Used up a few points for the jackpot draw, I dont think I'll win though.
01-30-2022 04:40 AM - edited 01-30-2022 04:40 AM
You can't win if you're not in.....theres a whole lotta customers that can't be in and only handful of customers that can be in. If I were in your position I would be redeeming a few points on lucky draw entries.🤞
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-30-2022 04:27 AM
Yup the new points is terrible.
But Only if I could win iphone with one point.
01-29-2022 09:32 PM - edited 01-29-2022 09:32 PM
All I can say is I'm sorry and that sucks!
It is not $1 or 1pt per month. After 12 months its 10 pts per 12 months as a customer. 5 years = 50 points total earned compared to $180 in loyalty rewards for the first 6 years and $60 per year or $300 per 5 years thereafter.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-29-2022 09:18 PM
@princepaul wrote:I am a newish customer (less than 1yr) and don't have any other monthly rewards other than autopay. I don't recall reading about autopay in the "you're nearly there" box.
If you never refer any friends and didn't get the Community Reward , yes, you won't only see Autopay $2 reward monthly. However, once you have completed your full year with PM, you will start getting $1 reward
for the "You're nearly there box", it is only useful if you need your to switch to the new reward program. For most of us, the old reward program will save more money and hence most of us stay. If you are not thinking to switch, you didn't miss anything 🙂
01-29-2022 09:13 PM
I am a newish customer (less than 1yr) and don't have any other monthly rewards other than autopay. I don't recall reading about autopay in the "you're nearly there" box.
01-29-2022 09:07 PM
Yes and No.
I guess it had enough literature, but I was under the impression that I won't get rewards if I don't sign up. After signing up I realized my mistake, that I signed up for points.
The funny thing is that I logged in to the points website after reading a thread on RFD about it. And how terrible the new points are compared to existing rewards.
I
01-29-2022 09:06 PM
@Lieux wrote:@popping You will see that… before the last click…
The line under "Ready to Join?" ....Take control of your Rewards with Public Points....is misleading and should really be removed in favour of a line that warns and further reiterates that joining Public Points is permanent and irreversible.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
01-29-2022 06:54 PM
@esjliv Are you using your phone for the community too? Yes I can see you'd want to be careful when using this site on small screen but on a desktop you can safely click Discover Points and just get some general information about the new points.
01-29-2022 06:32 PM
01-29-2022 06:18 PM
01-29-2022 06:15 PM
@popping You will see that… before the last click…
01-29-2022 05:54 PM
I am avoiding login to my "My Rewards" account using my mobile phone with touch screen.
Someone had said that clicking the "Joining Public Points" button is not permanent yet. But I am too chicken to try it.
01-29-2022 05:22 PM
@princepaul wrote:I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back?
The new program is a huge downgrade.
I have all my points intact (didn't spend them)
Thanks
@princepaul - how did you accidentally switch? I am curious, because if it is too easy to switch by mistake, many people will be in the same boat as you.
01-29-2022 05:20 PM
@princepaul wrote:I am an old customer and accidentally switched to PM's new points program (from rewards program). Is there a way to switch back?
Sorry, but as the old rewards program is no longer offered, any switch to points would be permanent.