Suspended

[thesuit22]

I paid my fee but it still says suspended. Been about 2 hours now, how long should I expect

[thesuit22]

Interesting, I will more likely have to contact them again as I’m still suspended

[Dunkman]

@thesuit22 

Just received a response from Public mobile management.  Supposedly resolved now. See below:

If someone who was supposed to renew recently made multiple payments, their renewal should have been processed this morning and service restored. Any extra payments they made will have been processed and added to their available funds for their next renewal. 

If someone is still in suspend we recommend they try to reactivate their service again with the normal method, it should work. Of course, turning their phone off and on again after exiting suspend is a good way to doublecheck that the phone connects to the network.

If still issues, likely need to contact customer service agent. 

[thesuit22]

No I missed my renewal day, it was the first. But payment generally restarts service right away..

[thesuit22]

I’ve tried various devices, I just don’t want to be charged over and over again! 

[Dunkman]

@thesuit22 

It should be immediate reactivation if you paid.

The website has caching issues.  Maybe try to login to your account by first clearing cache, incognito mode.  Or try a different web browser or a different device (preferably a PC computer or labtop).  See whether your account is active or the payment went through. 

[Meow]

Did you added funds on renewal day? Renewal occurs in early hours so adding funds on that day might require some manual restart of service.