@Think
Another customer had a similar issue earlier today. They had to eventually contact customer support to reactivate the account.
Although you could try something out and test a theory for us since customer support won't get back to you till tomorrow. As suggested clear your browser and use secret/incognito mode and log into your account. Are you paying with your credit card or are you trying to reactivate the available funds in your account balance? When you make the payment does your receipt show $0 after showing a deduction for the plan amount? When you download a receipt do you receive it or not? Does your credit card get charged?
Either way make the payment then go to lost/stolen. Suspend your account. Log out/in. Log back in. Resume your service via lost/stolen. Has your payment been taken? Has your account status changed or does it still listed as suspended? If nothing has changed try your payment again log out and reboot your phone and check for service.
If none of this works to reactivate your service contact customer support. If you are due for deactivation tomorrow submit both a support ticket via SIMon and a private message with the private message marked Urgent in the subject title. You may be able to get customer support by an overnight support agent if they realize the urgency of your message.
Alternatively do you know your 4 digit account pin #? If you do you can make a credit card payment via 611 or by calling 1 855-4 PUBLIC and enter your 10-digit phone number. If you do not know your 4 digit account pin # you can make a payment with a PM voucher.
Both these methods of payment via 611 or the 1 855 4PUBLIC phone number will automatically reactivate your account services as long as they are not listed as lost/stolen. This may be your best option to pay and reactivate before getting a reply from customer support in the morning.
Info can be found here on how to make alternative payments.
https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...
