Subscription broken

[reinderien]

Whenever I login it brings me to the payment page even though payment has already succeeded. I purchased a SIM card but it has not arrived in the promised two business days; it's been double that. The promotional code that a friend gave me no longer works.

[BKNS27]

@reinderien 

Once you receive your SIM. You can only activate the SIM on the PM app and not in the website.

[hairbag1]

@reinderien 

not a lie...it could get there quickly OR it could take up to 3 weeks for delivery. A lot depends on Canada Post. If there's a MobileKlinic near you, see if they have a PM sim available for you. When your other one does arrive, gift it to a friend or fam who wants to $ave money on their cell bill too.

[Dunkman]

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@reinderien wrote:

The subscription page said two days. Was that a lie...?

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Not a lie, but poor wording.  It states it should be shipped within 2 business days.  But, it will take up to 10 business days to arrive.  Usually shipped via Canada post.  No tracking information unfortunately. 

[Phil_Adelphus · Accepted solution]

@reinderien   I think it was optimistic!  Elsewhere PM says: 

• Allow 5-10 business days for your SIM to arrive in the mail
• At this time, we do not provide a tracking number for SIM cards. If you have not received your physical SIM card within 10 business days, please contact a Customer Support Agent

This is from https://www.publicmobile.ca/en/bc/get-help/articles/get-a-sim-card 

Mine took about a week last year.

[reinderien]

The subscription page said two days. Was that a lie...?

[hTideGnow]

HI @reinderien 

the sim card usually arrive in 5 days, but could be as many as 3 weeks

for the sim card and your friend code problem, please submit a ticket with PM CS agent here:

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437