2 charges

[Gis2]

• Upgraded subscription on renewal date but charged for old subscription as well

[Phil_Adelphus]

@Gis2   Just for future reference, it's best to make a plan change a bit before the actual renewal date to avoid this problem.  What likely happened is that your old plan renewed earlier than you submitted the change.  When you change plan you are given two options, change now or change on renewal as already explained.  You can select a plan change at any time with "change on renewal" and it won't kick in until the next renewal date.  If you go with "change now" it becomes effective immediately and is charged immediately with no pro-rating so you lose what's left of the previous plan.

[Handy1]

@Gis2  No worries just ask support . To get it straightened out 

submit ticket with support . using the chat bubble bottom right of screen 

If that doesn’t work you can always send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow]

hi @Gis2 did you use Change Now option when you made the change?  It is normal for PM to charge again if so.  You should have used Change on Renewal option 

but if you made the change within 1 or 2 days of the old plan renewal, PM support might be able to help.  Just ask by submitting ticket using  Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage