11-29-2024 12:43 PM
I changed my subscription to a new plan on Nov 24th. The Public mobile app is still showing my old plan. When I sign in on the Public site it shows the upgraded Subscription but not on the app.
4 weeks ago
Thanks tried that but no updated Subscription on the app
4 weeks ago
Thanks but it didn't work
4 weeks ago
Thanks I still haven't seen the change on the app.
11-29-2024 01:04 PM
its a glitch! that happened to me as well. just wait a few days you will see it. I remember i saw the change via the browser, but then i don't see it on the app (just like you). But few days later i look at the app again, it changed.
11-29-2024 12:44 PM
hi @LM321
a quick way to do is to pull the screen down to force a refresh.
if same, then logout first and log back in
11-29-2024 12:44 PM
it's a longshot, but try rebooting your cell, then log in again.