if you have a esim, then you obivously don't need it. You can order from Amazon, i did it for my mom as her phone does not have esim capatibility. I think its only $5 + tax. and as you know amazon uses your own courier.
its a glitch! that happened to me as well. just wait a few days you will see it. I remember i saw the change via the browser, but then i don't see it on the app (just like you). But few days later i look at the app again, it changed.
When did you ported? i remember i had something similar to that the first few hours after porting. after that everything went smooth!. just give it a few hours you should be ok!