[Important Update]: Canada Post Strike & SIM Card Deliveries

[Ck_PM]

Hello Community,

We want to inform you about the ongoing Canada Post strike that started on November 15, 2024, which may affect the delivery of new Public Mobile SIM cards. To ensure you receive your SIM without delays, we are switching to alternative couriers for the duration of the strike. This means that customers are required to sign for their SIM card upon delivery.

For detailed information on how this may impact your orders, alternative delivery options, and how to proceed if you have an outstanding order, please refer to our Help Article for more information.

Thank you for your understanding and patience during this time.

- The Public Mobile Team

[wmo]

Thank you for the Amazon Prime tip!  Much appreciated!

[DennyCrane]

@xuper Not free, no. You'll have to pay $10 in store. But if the online order was delayed you could contact customer service to try to get a refund for the original order. But you will have to pay if you pick one up in store, and no they don't price match. If you have Amazon Prime you can get a card for $5.

[Handy1]

@AlgheroJohn  No just as long as it’s a new unused public mobile sim card and then log into your account and sim swap the number in profile page like this 

SIM  SWAPPING  profile tabs

This can be done in the app too , but if you can’t log into just ask support to help you sim swap it and you will keep your same number and plan no worries 

[hTideGnow]

HI @AlgheroJohn 

does not matter.  But from Amazon for cheaper ($5) with 2 days delivery or buy from stores for $10 in person 

[AlgheroJohn]

I damaged my sim card so it wouldn't matter where I bought the sim card - Amazon or Telus/Koodo store?

[xuper]

but if  i bought SIM card online and I have not got it, can I pick up in store for free ? or if i pay again in store , can i get refund online?

[Handy1]

@AlgheroJohn  You can but from corporate Telus / Koodo stores or order one from Amazon only $4.99 there right now 

Find SIM card Find a store near to you | Public Mobile

Amazon

Public Mobile Prepaid SIM Prepaid Phone - (Universal/SmartPhones), Packaging May Vary : Amazon.ca: E...

[AlgheroJohn]

What city or community did you buy your sim card in? I'm having a difficult time finding a place that sells Public Mobility sim cards.

[Wm2]

I just went to the Telus store and bought one. Didn’t get the sale price but it’s only 5 bucks more.

[Handy1]

@Moe001  Yes you can , go to Telus / Koodo store 

Find SIM card Find a store near to you | Public Mobile

it’s good to have spare SIM card in hand anywyas incase you lose or damage yours or to give to family or friend to join PM and use your refferal code and reward both accounts 

[Moe001]

I made a purchase online and found out that the sim card deliver is in 10 days.  

Can I still go to the store and pickup another sim card and activate with that instead?

Thank you.

[slusagm]

you have to ask PM.  Since you are not active subscriber,  you won't be able to open proper Chatbot ticket, so just message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[xuper]

how to track my SIM Card? if i can get it for a long time, how to ask for refund? I do not use public mobile anymore. 

[Phil72]

It's easiest to pick one up at a Telus store.

[ToniL]

if you have a esim, then you obivously don't need it.  You can order from Amazon, i did it for my mom as her phone does not have esim capatibility.  I think its only $5 + tax.  and as you know amazon uses your own courier.

[Noushin]

Wow.

[hTideGnow]

HI @Alasrula 

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new

[Handy1]

@Alasrula  SIM card can take up to 3 weeks to arrive from public mobile at best of times so with strike could be causing it to be even longer now , but if you need one sooner go pick one up at Telus /Koodo store order one from Amazon $4.99 there right now . And it’s good to have spare SIM card anyways in case yours gets lost or damaged or to give to family or friend to use your refferal code and reward both your accounts . If you decide to just pick one up ask support if the willing to reimburse you for it it’s been more then 10 business days so you don’t have to wait for new one to be sent out 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Alasrula]

 I have been waiting for my new sim card it was ordered way before Canada post strick. what took u so long to **bleep** it out????

[tonisage]

Thanks for putting this out

[DennyCrane]

Thanks for the update

Still easier and cheaper to order from Amazon though. No signature on delivery required. Or pickup locally from a Telus or Koodo store.

https://a.co/d/deVEyCA

[hTideGnow]

HI @Ck_PM 

thanks for update.  Glad PM has a Plan B

[Handy1]

@Ck_PM  Thanks for the update , and clarifying what customers can expect during the postal strike !