Stuck on the last step of Activation. Neither my old network is working nor PM

[Priyanka_Thakar]

I ported from lucky mobile to Public, all other steps including payment went smooth but the last step of Activation.

Please help! 

[hTideGnow]

hi @Priyanka_Thakar 

just try one more thing, reboot the phone, login back to the PM app and see if you can login and get the last step done.

if not, then  you  will have to wait for support to come back to you.  Check your Community inbox.  If you waited 4 hours since their last communications, reply again and push for an update

[Priyanka_Thakar]

I checked but nothing its not installed yet.

[Priyanka_Thakar]

No Welcome email yet, only 2FA codes from PM.

[slusagm]

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@Priyanka_Thakar wrote:

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this is not the esim qr code. That QR code just to download the PM app, which you already have it installed

did you choose to have esim ?  check if you receive another Welcome email from PM with the QR code

[hTideGnow]

hi @Priyanka_Thakar 

do you see the Public Mobile esim in the Settings->Cellular screen? it could have been installed by the app already

[Priyanka_Thakar]

[hTideGnow]

HI @Priyanka_Thakar 

did you activate with an esim or physical sim?

if physical, try put in the sim card and see if it works.  But if you have esim, the esim could have been installed and the error could be just a problem with the esim setup.  

fisrt, make sure your old physical sim card is removed , or if it the old carrier sim is esim, disable it from Sim Manager or Settings->Cellular

On the same Sim card Manager, or Settings->Cellular screen, check if Public Mobile esim is there. If it is , make sure it is set as Primary and enabled (or Turn on this line is enabled), then Reset Network settings

[Priyanka_Thakar]

Yes, used the app for final step. I get "Subscription not activated" something didn't goright while activating....

[hTideGnow]

hi @Priyanka_Thakar  unfortunately PM message is not the quickest, they usually reply within 2 to 4 hours.  Just keep checking the inbox

[Priyanka_Thakar]

CSA (Private message) asked my account details 40 min ago nothing there after.

[eddieO]

@Priyanka_Thakar, for the activation process did you complete it through the Public Mobile app? The app is required for the last step. If you did use it and it's still not working then use the link provided by @Neil11 to contact a support agent

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437