Stolen

[Shalalala]

How do I cancel my SIM card when I didn't activate the two step ID? Do I have to cancel my credit card to stop it cuz it's on a monthly paid plan

[softech]

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@Shalalala wrote:

I appreciate your help and recommendation. I'll be ordering that SIM card right now and will I be able to transfer the phone number over to it? I think I would be to

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@Shalalala 

Once you have the new sim, login to My Account, go to Profile page, click the pencil to the right of Sim card number and you can update the sim card there

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

[Shalalala]

I appreciate your help and recommendation. I'll be ordering that SIM card right now and will I be able to transfer the phone number over to it? I think I would be to

[Priority]

Also, to chime in here I figured I should mention that if you need a new SIM Card for when you reactivate services Amazon has them on sale for $4.99 right now, directly from Public Mobile with Amazon Fulfillment(Prime 1-2day Shipping). 

Click here for Amazon SIM Card Deal. 

[softech · Accepted solution]

@Shalalala why don't you get a new sim and replacements phone to continue the service?

To stop the payment , dial 1.855.4PUBLIC and you can disable Autopay if you know the 4 digits account pin

if not, try login My Account to disable Autopay

On the screen it is expecting you to enter the code, click Resend code and then choose Send email

If no send email option for 2FA, Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support by direct message here:

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hairbag1]

@Shalalala 

click this link to start a conversation with CSA. Giv'em as much account info as you can recall.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437